WARRANTY

Velduro Australia provides a warranty on Velduro branded products for faults and defects caused due to manufacturing or material defects and design. This warranty includes racing your bike. Warranty periods applicable by product type from the date of purchase are outlined below.

Velduro carbon fibre frames (excluding paint and graphics): 5 years for the original owner, 2 years if transferred to another owner.

Velduro carbon fibre frame paint and graphics: 2 years

Velduro components (stems, handlebars, wheels): 2 years

Velduro accessories (bells, reflectors, pumps): 1 year

Avinox system components (including drive unit, battery, display, wireless remote, and charger): 2 years from customer activation

Non Velduro parts: Covered by third-party manufacturer in accordance with their warranty policy

The warranty excludes:

  • Non Velduro branded components (these are covered by the third party manufacturer warranty)
  • Normal wear and tear
  • Damage caused by accidents, neglect or abuse
  • Damage from incorrect assembly
  • Damage from lack of maintenance
  • Frames which have been modified
  • Frames fitted with components outside the frame specifications

CRASH REPLACEMENT

Crashing your bike sucks. Damaging your bike in a crash sucks more.

Velduro Australia wants you to be stoked with your bike. If your Velduro frame suffers crash damage that compromises the structural integrity of the frame, we don't want you to risk riding it. If this happens to you - get in touch with us. If the frame is unrideable, we'll help with a discounted replacement. We might need to get the frame back from you for inspection. Replacement frames are of course subject to availability. Sometimes frames may not be available immediately, rest assured we will do all we can to get you rolling again as quickly as possible.

This crash replacement is for the frame only, it does not cover:

  • Other components on the bike
  • Labour to strip/rebuild the frame
  • Freight for the frame to and from Velduro